faq-banner-basketball

FAQ

The basics

Choosing game and platform

The queue system

The challenge system

Tips and tricks

Direct challenge strategy

Avoiding tilting

Clever powerup use

In game

The control panel

Difficult opponents

What happens if I disconnect?

When can I early terminate?

How does forfeiting work?

Disputes

How do I deal with a dispute?

Preventing disputes

Powerups

Powerup basics

How does Hotstreak work?

Can my Hotstreak go forever?

Do I lose Shield if I win?

Can I use Shield in any game?

Do I lose Buddy if I win?

How do I know that Buddy is active?

Welcome to the FAQ section! You can find short guides to common questions using the tabs on the left.

Choosing your game and platform

After login you will always be redirected to the lobby select screen. Once you select your game and platform you will be redirected to that lobby where you can challenge other players.

Things to know:

  1. If you don’t have a username for a particular platform, you will be prompted to set one in your account settings. You can then enter the lobby for that platform.
  2. Your username can only be used with a single account. We want to keep things fun and fair, so this is to avoid smurfing or impersonation of other players.

Entering the queue

The queue system is totally hands-off. Queue up in the $1, $5 or $10 lobbies and you’ll be automatically matched with a player of a similar skill. When you’re matched, you’ll get the chance to briefly review your opponent before accepting - so don’t worry about being locked in!

Things to know:

  1. The queue works on an ELO system. As a baseline, you’ll be matched with players within 500 ELO of yours.
  2. Everyone starts with a base ELO of 1500 for each game, but not each platform! If you’re great at NBA on PC we’re going to assume you’re also a rockstar on the PS4.
  3. If you want more control over who you’re up against, or you’re playing during an off-peak period, you’re better off using the challenge system.
  4. There are no monetary differences between the queue and challenge system.

Challenging directly

The challenge system puts you fully in control. There are no limits to who you can challenge - if they’re down. You can browse available challengers on the challenge tab of the lobby, split into $1, $5 and $10 lobbies. You’ll be able to see their rank, last 5 wins, win percentage, any active powerups, total games played and (most importantly) their profile picture. You can use this information to your advantage - more on this below.

To enter a lobby and become ‘challengeable’, simply click the ‘enter lobby’ button on the challenge tab. You can leave in the same way. And as with the queue system, you can always review who you’re up against before accepting any challenge.

Things to know:

  1. You don’t have to be in the challenge lobby to challenge people yourself (lurkers rejoice). However, you’re likely to be able to find more opponents if you’re keeping yourself open while hunting other challengers.
  2. There are no monetary differences between the queue and challenge system.

Create a challenge strategy

If you’re using the challenge system, a consistent strategy for evaluating challengers is going to maximise your chance of finding an opponent you can crush. Here’s some things to think about:

  1. Generally, a challenger with a lower ELO than you will be easier to beat. But this only matters if they’ve played a lot of games! If they haven’t, you can’t necessarily know how good they are. Have a look at their last 5 to see if there’s an obvious upward trend - and be careful if there is.
  2. Likewise, if you’re new to CounterPick you can take advantage of the fact that your ELO might not be representative of your skill. Surprise some people while you can! But beware: because you can only have one account per person, this strategy will only work once.
  3. If available for your game and platform, look up your potential opponent on an external website. This will be the best and most comprehensive way to assess them. Do they clearly use the same players, weapons or FoTM strategies? Take note.
  4. Challengers with a shield active are much more likely to be down for a high-stakes battle, even if they’d normally shy away from you.
  5. Challengers on a large hot-streak are making more and more from each win, so they’re going to be keen to continue it.

Avoid tilting

We’ve all done it, and it’s not fun - tilting can ruin your game experience. Here’s what we recommend:

  1. Set yourself a limit for losing. For example, if you lose 3 games in a row or lose a combined amount of $15 in one session, call it a day.
  2. We’re not the Nintendo Wii - we won’t tell you to take a break every 15 minutes. But do look after yourself.. While it can be tempting to go on a marathon session you’ll feel far better if you stretch your legs at least every couple of hours.

If you’ve tilted because your opponent has broken our Player Rules, stop playing immediately and file a dispute. More information on our dispute process can be found here.

Use powerups cleverly

Your powerups will increase the amount you win and reduce the amount you lose. And they all stack. So if you’re on a 5x Hot Streak with Buddy and Shield active, you’re covered 50% if you lose and you’re in for a huge prize if you win against a friend. In general:

  1. You can hit a bigger lobby than usual if you’ve got shield active, with the prospect of a bigger win if you pull it off.
  2. The bonus of your Hot Streak stacks until you win eight times in a row. If you make it this far, it won’t increase any further if you keep winning, but you will continue to receive the +40% stake multiplier on every subsequent game until you eventually lose.
  3. Your powerups transfer between games and platforms. Use a shield powerup gained playing NBA to have your first game of FIFA and make a loss hurt less, or stack a hotstreak on one platform and then go noob-hunting on another.
  4. If you’re being challenged by someone but you don’t fancy those odds, decline, add them as a friend, and any active Buddy will now apply if you challenge them. Just be aware that if you’re only playing against friends, you’re not going to be generating any Shields.

If you’d like more information about powerups in general, head over to our powerups information page.

Control panel

The control panel allows you and your opponent to work through allocating who won and who lost. When you and your opponent both click the ‘game finished’ button, you will be presented with an ‘I won’ and ‘I lost’ button. If you both agree who won - done! The game will finish and you will be credited the funds you won (you won, right?).

If you’re lucky, when you return to the lobby you’ll be greeted with a notification about a new powerup. If not, all good - you can still tell everyone you won in chat.

But what about if...?

It’s true. 1% of the time your opponent’s going to be difficult. As a first point, always always always take a screenshot! This will help you (and us) immensely in resolving any difficulties. Here’s what we recommend you do:

  1. If your opponent refuses to finish the game, use the ‘early terminate’ button, and tell us that your opponent won’t finish the game. We’ll have chat logs from anything you’ve said to each other on CounterPick. Take a screenshot if you can. If it’s clear you’ve won, we’ll sort it out on our end and discipline your opponent.
  2. If your opponent refuses to agree you won, and simply won’t budge, the best course of action is to say that you lost so that the game will finalise, immediately dispute it on your account page and show us that you won. Take a screenshot. If it’s clear you’ve won, we’ll instantly ban your opponent and credit you your funds

We take this form of misconduct extremely seriously as every game on CounterPick should be fun, fair and legitimate. We don’t want anything to get in the way of that.

What if I or my opponent disconnect?

If you disconnect, no worries - you’ve got one minute to get back into the game lobby. If you close your browser, you can re-open it and you’ll be automatically redirected to the game lobby upon your return.

If either user disconnects or closes their browser for more than a minute, however, they will forfeit the match.

Early termination

The ‘early termination’ button is there to avoid situations where your opponent is being shady and it’s only just started. There’s nothing worse than being locked into a game with someone who’s already tried to pull something that’s against our Player Rules.

This stops it before it starts. Everything is reset. No money changes hands and no powerups are affected. In most cases, we’ll be in touch to confirm the reason you selected in the popup box.

Use this sparingly. It’s not for realising the opponent is actually great and bailing early, and it’s definitely not for bailing half way. Your opponent can file a dispute for this if you do.

Forfeiting

Sometimes you just don’t want to prolong the agony. Using the forfeit button will show a popup allowing you to confirm your choice (or carry on if you have a second wind). If you confirm, you’ll instantly finish the game without your opponent having to do anything.

If someone forfeits against you, you’ll suddenly see that the game has ended and you’ll have been declared the winner. Easy stuff.

Powerup basics

Hot Streak is always active. You win an extra 5% for each game that you win. But be careful! Losing a game will reset your streak.

Shield has a 1 in 5 chance to activate when you finish a game against non-friends. We'll cop 50% of your next loss for you.

Buddy has a 1 in 5 chance to activate when you finish a game against someone on your friends list. If you beat your friend while this powerup is active, you'll win an extra 25%!

How does hotstreak work?

Ignoring other powerups, let's imagine that you pay the $1 entry fee for NBA on PS4.

Games won You'll win:
0 $1.80
1 $1.85
2 $1.90
3 $1.95
4 $2.00
5 $2.05
6 $2.10
7 $2.15
8 $2.20
9 $2.20

The additional win due to your Hot Streak is displayed when your queue pops or you receive a challenge. If you were also rocking a Buddy against a friend, you can add $0.25 (25% of your initial stake) to these values.

Can my hotstreak go forever?

Hot Streak caps out at a 2.2x multiplier on your entry fee, or eight consecutive wins. After this point, you'll continue to receive your multiplier but it will not increase any further.

Do I lose Shield if I win?

No, Shield is active until you lose.

Can I use Shield on any game?

Yes! You can use your Shield on any value game. It will also activate in games against a friend.

Do I lose Buddy if I lose?

No, Buddy is active until you win against a friend.

How do I know Buddy is active?

Buddy will light up on your lobby screen and apply to your next game without any input from you. When you are challenged by, challenge, or queue against a friend (shown by a star on their player icon) Buddy will be active. Your queue pop or challenge notification will calculate how much Buddy will add to your win.

How do I deal with disputes?

When you believe there are grounds for a dispute, head over immediately to your account page. Find the game in your match history and hit the dispute button.

To get the best result for you:

  1. Give us as much relevant information as possible, as concisely as possible. The more you can help us to assess your dispute, the more we can help you.
  2. Attach a screenshot of evidence if you have one.
  3. Tell us the resolution you want. If the one you want isn't in the dropdown, or you want something more specific, please tell us in the 'problem' field.

Resolving your dispute quickly and fairly is immensely important to us. We'll do everything we can to get it sorted. Even if the result is not the one that you wanted, we commit to thoroughly explaining our reasons to you and your opponent, and reducing the chance of it happening again.

How do I prevent disputes?

Fortunately, almost every player in our community is here to play fairly and have fun. However, there are a few simple steps you can take which will help you if you come across someone who is trying to take advantage.

Screenshots

It's almost impossible for your opponent to claim they won if you have a picture showing that they lost.

For that reason we strongly recommend that you take a quick snap using a screen capture tool (on PC) or on your phone (on console) at the end of every game (or at the time another rule is being broken such as your opponent blatantly hacking). It takes just a second, but it could save you loads of hassle.

Double check who you're playing against

Your opponent's username displayed on CounterPick should be the username you're against on your game. If it's not, you could be playing against someone else entirely. Not only is this potentially unfair, it'll be harder to resolve a legitimate dispute using a screenshot if the usernames don't match.

Be careful in the match chat

Watch out for players who attempt to change the rules or do something differently before you start the game. These players may be trying to lure you in to something disadvantageous.

At present, we do not support custom rulesets, but we periodically review and update them in line with community needs.

Welcome to the FAQ section! You can find short guides to common questions here. If you still need help, drop us an email at info@counterpick.com or hit us up on Discord.

The basics

Choosing your game and platform (back to top)

After login you will always be redirected to the lobby select screen. Once you select your game and platform you will be redirected to that lobby where you can challenge other players.

Things to know:

  1. If you don’t have a username for a particular platform, you will be prompted to set one in your account settings. You can then enter the lobby for that platform.
  2. Your username can only be used with a single account. We want to keep things fun and fair, so this is to avoid smurfing or impersonation of other players.

Entering the queue (back to top)

The queue system is totally hands-off. Queue up in the $1, $5 or $10 lobbies and you’ll be automatically matched with a player of a similar skill. When you’re matched, you’ll get the chance to briefly review your opponent before accepting - so don’t worry about being locked in!

Things to know:

  1. The queue works on an ELO system. As a baseline, you’ll be matched with players within 500 ELO of yours.
  2. Everyone starts with a base ELO of 1500 for each game, but not each platform! If you’re great at NBA on PC we’re going to assume you’re also a rockstar on the PS4.
  3. If you want more control over who you’re up against, or you’re playing during an off-peak period, you’re better off using the challenge system.
  4. There are no monetary differences between the queue and challenge system.

Challenging directly (back to top)

The challenge system puts you fully in control. There are no limits to who you can challenge - if they’re down. You can browse available challengers on the challenge tab of the lobby, split into $1, $5 and $10 lobbies. You’ll be able to see their rank, last 5 wins, win percentage, any active powerups, total games played and (most importantly) their profile picture. You can use this information to your advantage - more on this below.

To enter a lobby and become ‘challengeable’, simply click the ‘enter lobby’ button on the challenge tab. You can leave in the same way. And as with the queue system, you can always review who you’re up against before accepting any challenge.

Things to know:

  1. You don’t have to be in the challenge lobby to challenge people yourself (lurkers rejoice). However, you’re likely to be able to find more opponents if you’re keeping yourself open while hunting other challengers.
  2. There are no monetary differences between the queue and challenge system.

Tips and tricks

Create a challenge strategy (back to top)

If you’re using the challenge system, a consistent strategy for evaluating challengers is going to maximise your chance of finding an opponent you can crush. Here’s some things to think about:

  1. Generally, a challenger with a lower ELO than you will be easier to beat. But this only matters if they’ve played a lot of games! If they haven’t, you can’t necessarily know how good they are. Have a look at their last 5 to see if there’s an obvious upward trend - and be careful if there is.
  2. Likewise, if you’re new to CounterPick you can take advantage of the fact that your ELO might not be representative of your skill. Surprise some people while you can! But beware: because you can only have one account per person, this strategy will only work once.
  3. If available for your game and platform, look up your potential opponent on an external website. This will be the best and most comprehensive way to assess them. Do they clearly use the same players, weapons or FoTM strategies? Take note.
  4. Challengers with a shield active are much more likely to be down for a high-stakes battle, even if they’d normally shy away from you.
  5. Challengers on a large hot-streak are making more and more from each win, so they’re going to be keen to continue it.

Avoid tilting (back to top)

We’ve all done it, and it’s not fun - tilting can ruin your game experience. Here’s what we recommend:

  1. Set yourself a limit for losing. For example, if you lose 3 games in a row or lose a combined amount of $15 in one session, call it a day.
  2. We’re not the Nintendo Wii - we won’t tell you to take a break every 15 minutes. But do look after yourself.. While it can be tempting to go on a marathon session you’ll feel far better if you stretch your legs at least every couple of hours.

If you’ve tilted because your opponent has broken our Player Rules, stop playing immediately and file a dispute. More information on our dispute process can be found here.

Use powerups cleverly (back to top)

Your powerups will increase the amount you win and reduce the amount you lose. And they all stack. So if you’re on a 5x Hot Streak with Buddy and Shield active, you’re covered 50% if you lose and you’re in for a huge prize if you win against a friend. In general:

  1. You can hit a bigger lobby than usual if you’ve got shield active, with the prospect of a bigger win if you pull it off.
  2. The bonus of your Hot Streak stacks until you win eight times in a row. If you make it this far, it won’t increase any further if you keep winning, but you will continue to receive the +40% stake multiplier on every subsequent game until you eventually lose.
  3. Your powerups transfer between games and platforms. Use a shield powerup gained playing NBA to have your first game of FIFA and make a loss hurt less, or stack a hotstreak on one platform and then go noob-hunting on another.
  4. If you’re being challenged by someone but you don’t fancy those odds, decline, add them as a friend, and any active Buddy will now apply if you challenge them. Just be aware that if you’re only playing against friends, you’re not going to be generating any Shields.

If you’d like more information about powerups in general, head over to our powerups information page.

In game

Control panel (back to top)

The control panel allows you and your opponent to work through allocating who won and who lost. When you and your opponent both click the ‘game finished’ button, you will be presented with an ‘I won’ and ‘I lost’ button. If you both agree who won - done! The game will finish and you will be credited the funds you won (you won, right?).

If you’re lucky, when you return to the lobby you’ll be greeted with a notification about a new powerup. If not, all good - you can still tell everyone you won in chat.

But what about if...? (back to top)

It’s true. 1% of the time your opponent’s going to be difficult. As a first point, always always always take a screenshot! This will help you (and us) immensely in resolving any difficulties. Here’s what we recommend you do:

  1. If your opponent refuses to finish the game, use the ‘early terminate’ button, and tell us that your opponent won’t finish the game. We’ll have chat logs from anything you’ve said to each other on CounterPick. Take a screenshot if you can. If it’s clear you’ve won, we’ll sort it out on our end and discipline your opponent.
  2. If your opponent refuses to agree you won, and simply won’t budge, the best course of action is to say that you lost so that the game will finalise, immediately dispute it on your account page and show us that you won. Take a screenshot. If it’s clear you’ve won, we’ll instantly ban your opponent and credit you your funds

We take this form of misconduct extremely seriously as every game on CounterPick should be fun, fair and legitimate. We don’t want anything to get in the way of that.

What if I or my opponent disconnect? (back to top)

If you disconnect, no worries - you’ve got one minute to get back into the game lobby. If you close your browser, you can re-open it and you’ll be automatically redirected to the game lobby upon your return.

If either user disconnects or closes their browser for more than a minute, however, they will forfeit the match.

Early termination (back to top)

The ‘early termination’ button is there to avoid situations where your opponent is being shady and it’s only just started. There’s nothing worse than being locked into a game with someone who’s already tried to pull something that’s against our Player Rules.

This stops it before it starts. Everything is reset. No money changes hands and no powerups are affected. In most cases, we’ll be in touch to confirm the reason you selected in the popup box.

Use this sparingly. It’s not for realising the opponent is actually great and bailing early, and it’s definitely not for bailing half way. Your opponent can file a dispute for this if you do.

Forfeiting (back to top)

Sometimes you just don’t want to prolong the agony. Using the forfeit button will show a popup allowing you to confirm your choice (or carry on if you have a second wind). If you confirm, you’ll instantly finish the game without your opponent having to do anything.

If someone forfeits against you, you’ll suddenly see that the game has ended and you’ll have been declared the winner. Easy stuff.

Disputes

How do I deal with disputes? (back to top)

When you believe there are grounds for a dispute, head over immediately to your account page. Find the game in your match history and hit the dispute button.

To get the best result for you:

  1. Give us as much relevant information as possible, as concisely as possible. The more you can help us to assess your dispute, the more we can help you.
  2. Attach a screenshot of evidence if you have one.
  3. Tell us the resolution you want. If the one you want isn't in the dropdown, or you want something more specific, please tell us in the 'problem' field.

Resolving your dispute quickly and fairly is immensely important to us. We'll do everything we can to get it sorted. Even if the result is not the one that you wanted, we commit to thoroughly explaining our reasons to you and your opponent, and reducing the chance of it happening again.

How do I prevent disputes? (back to top)

Fortunately, almost every player in our community is here to play fairly and have fun. However, there are a few simple steps you can take which will help you if you come across someone who is trying to take advantage.

Screenshots

It's almost impossible for your opponent to claim they won if you have a picture showing that they lost.

For that reason we strongly recommend that you take a quick snap using a screen capture tool (on PC) or on your phone (on console) at the end of every game (or at the time another rule is being broken such as your opponent blatantly hacking). It takes just a second, but it could save you loads of hassle.

Double check who you're playing against

Your opponent's username displayed on CounterPick should be the username you're against on your game. If it's not, you could be playing against someone else entirely. Not only is this potentially unfair, it'll be harder to resolve a legitimate dispute using a screenshot if the usernames don't match.

Be careful in the match chat

Watch out for players who attempt to change the rules or do something differently before you start the game. These players may be trying to lure you in to something disadvantageous.

At present, we do not support custom rulesets, but we periodically review and update them in line with community needs.

Powerups

Powerup basics (back to top)

Hot Streak is always active. You win an extra 5% for each game that you win. But be careful! Losing a game will reset your streak.

Shield has a 1 in 5 chance to activate when you finish a game against non-friends. We'll cop 50% of your next loss for you.

Buddy has a 1 in 5 chance to activate when you finish a game against someone on your friends list. If you beat your friend while this powerup is active, you'll win an extra 25%!

How does hotstreak work? (back to top)

Ignoring other powerups, let's imagine that you pay the $1 entry fee for NBA on PS4.

Games won You'll win:
0 $1.80
1 $1.85
2 $1.90
3 $1.95
4 $2.00
5 $2.05
6 $2.10
7 $2.15
8 $2.20
9 $2.20

The additional win due to your Hot Streak is displayed when your queue pops or you receive a challenge. If you were also rocking a Buddy against a friend, you can add $0.25 (25% of your initial stake) to these values.

Can my hotstreak go forever? (back to top)

Hot Streak caps out at a 2.2x multiplier on your entry fee, or eight consecutive wins. After this point, you'll continue to receive your multiplier but it will not increase any further.

Do I lose Shield if I win? (back to top)

No, Shield is active until you lose.

Can I use Shield on any game? (back to top)

Yes! You can use your Shield on any value game. It will also activate in games against a friend.

Do I lose Buddy if I lose? (back to top)

No, Buddy is active until you win against a friend.

How do I know Buddy is active? (back to top)

Buddy will light up on your lobby screen and apply to your next game without any input from you. When you are challenged by, challenge, or queue against a friend (shown by a star on their player icon) Buddy will be active. Your queue pop or challenge notification will calculate how much Buddy will add to your win.